Walaa Insurance: Streamlining Operations with Seamless Integration

The challenge

Walaa Insurance encountered several operational challenges due to fragmented systems that lacked scalability and reusability. These isolated environments slowed down time-to-market and made integration between departments and platforms difficult. Additionally, many processes were manual and time-consuming, resulting in inefficiencies that negatively affected as well as the return on investment (ROI)

Partner Involved: IBM

Scope Of Work

The project scope included the supply and implementation of the IBM webMethods API and Integration Platform license, followed by complete installation and configuration. iSolution led the modernization of Walaa’s integration architecture, enabling seamless connectivity across systems. This included integrations with aggregators and deep integration with core internal systems, ensuring a unified, scalable, and future-ready digital infrastructure.

The solution & Results

To overcome the challenges, Walaa Insurance partnered with iSolution, leveraging their deep expertise and the IBM webMethods platform to modernize and streamline its operations. iSolution enabled seamless system integration, achieving a 70% reduction in rework and significantly accelerating onboarding through an automated API catalog. With user-centric, connected workflows and a nearly zero-coding policy, Walaa accelerated its time-to-market while improving operational efficiency. The implementation of open APIs and interoperable aggregator frameworks allowed greater flexibility, eliminating vendor lock-in and enabling smooth integration with third-party platforms empowering Walaa to build a more agile, scalable, and future-ready enterprise. They successfully developed and delivered a comprehensive range of external channels, seamlessly and effortlessly integrated with Walaa’s internal systems, further enhancing operational efficiency and customer experience.