With iSolution, we built a resilient multi-cloud API strategy that ensures business continuity and secure service delivery at scale. Advanced API Security reinforced protection through authentication, threat detection, and access control, while AI-supported governance enhanced visibility, accelerated issue detection, and strengthened control as we expanded across Ethiopia and Africa.
iSolution led the design and delivery of Safaricom’s API modernization strategy, implementing a multi-cloud Apigee architecture to ensure business continuity, strengthen security, and enhance governance through Advanced API Security and AI-supported monitoring.
The Challenge
Safaricom lacked a multi-cloud deployment strategy, creating business continuity risks. Limited managed service support and low security observability hindered effective API monitoring and governance, while strict data residency requirements in Ethiopia added further architectural complexity.
The Solution
iSolution deployed a multi-cloud Apigee architecture using Apigee Hybrid and Apigee X, enabling resilient API management. Advanced API Security strengthened protection, while AI-supported governance improved visibility and issue detection. Enhanced cloud logging and monitoring improved observability, along with planning for automated cluster upgrades to ensure operational resilience.
The Result
Safaricom established a robust multi-cloud strategy, achieving business continuity across its services. API security and governance were strengthened through enhanced threat protection, monitoring, and control. Improved observability accelerated issue resolution and system visibility, while the hybrid model ensured compliance with data residency requirements and enabled secure, scalable service delivery.
Mickyas Getachew
IT Director, SafaricomAbout
Safaricom Ethiopia is a leading telecom and digital services provider, delivering connectivity and financial services including M-PESA. As part of its expansion across Africa, the company focuses on scalable, secure digital platforms to support millions of users and drive financial inclusion.
Industry: Telecommunications
Primary project location: Ethiopia
